COVID-19 Resources

Where to get the help you need in Sonoma County during the Coronavirus (COVID-19) Pandemic.



We're in this together!

RE/MAX Marketplace wishes to extend all of our support to our community during this difficult time. As residents of Sonoma County, our resilience has been tested by fire, flood, power outages, and financial crises over the years which has displaced many, affected us deeply, and taught us how to be #SonomaCountyStrong.

The COVID-19 global pandemic is forcing all of us to shelter inside and is proving to be our next unprecedented challenge. As you know, Sonoma County has instituted a shelter in place policy similar to those in several Bay Area Counties. The situation will continue to change as the days go by and surrounding areas will likely follow shelter in place policies.

We are actively monitoring the rapidly changing situation related to the Coronavirus (COVID-19) and hope you and yours are staying safe and healthy.

Please call 211 or click here if you need assistance finding food, paying housing bills or finding essential services.

If you'd like to volunteer, please visit the CaliforniaVolunteers website.


Real Estate in the World of COVID-19 as of May 19 2020


In Person Showings Are Now Allowed On Occupied Properties

Here is the verbiage directly from the Sonoma County’s Shelter in Place Order:

"Service providers that enable residential transactions (including rentals, leases, and home sales), including but not limited to real estate agents, escrow agents, notaries, and title companies. Residential viewings should occur virtually as much as possible. In person residential viewings shall be by appointment only, and shall be limited to two visitors (from the same household or living unit) and one individual showing the unit. In person visits are not allowed when the occupant is still residing in the residence unless gloves, facial coverings, and shoe coverings are worn during the visit, there is no contact with staging items or personal property during the showing, and the seller or landlord cleans the property after the visit with products on the Environmental Protection Agency’s approved list of disinfectants, paying attention to any areas that may be commonly touched, such as door knobs, handles, counter tops, and staging items."

We understand that moving is often essential, so we are doing our best to work with our buyers and sellers to ensure that all parties are safe during the pandemic.


For Owner Occupied Properties

In addition to the County required protocols, we have implemented additional levels of screening before a buyer and their Realtor are permitted to enter our listings. We are now pre-screening agents and buyers alike to ensure that only ready, willing and able principals are entering the home. The buyer’s agent also needs to confirm that the buyer has viewed all of our virtual media, online property brochures, disclosures and any inspections if available. We are asking that agents provide us with the buyer’s pre-approval letter or proof of funds for cash purchases to further ensure that only qualified buyers are entering the residence.


For Tenant Occupied Properties

In addition to implementing the above protocol, we are requesting that buyers present offers subject to inspection before entering the units.

We have geared up with proper protective gear to ensure that all parties are protected during visits.



Open House Protocol



Due to COVID-19, in order to keep everyone safe, we kindly ask that you follow this safety protocol when entering one of our open houses.

  1. All parties are required to wear masks covering their mouth and nose when showing or viewing this property.

  2. Use hand sanitizer before and after your showing. Wearing protective gloves is required during the length of your visit. We have provided disposable gloves for you to open doors.

  3. Please refrain from touching any and all surfaces. If practical, we ask that you keep your hands in your pockets.

  4. Observe social distancing. Please keep a 6 to 10 feet distance between each other while in the residence.

  5. Upon completion of your visit, please place booties and gloves in the receptacle.



If you start to feel unwell within the next 14 days of viewing one of our homes, please let us know immediately!


Before Every Showing

  • Please leave all lights on in the house and try to leave all interior doors ajar if possible. This will keep buyers and agents from touching light switches and possibly spreading contamination.

  • We will set up cleaning stations with alcohol-based hand sanitizer available throughout the house. Please keep dispenser soap, paper towels, and cleaning wipes on the counter top for everyone’s use. We will work with you to ensure that these items are stocked.

  • Masks, gloves and foot booties are required. We will set up a bootie, glove, hand sanitizer and garbage receptacle station by the front door. We will require that all visitors cover their shoes with booties and then dispose of them in the receptacle upon completion of the showing. Buyers and their agents will supply their own masks. The receptacle for dirty booties, masks and gloves should be kept next to the cleaning station and should be emptied every day.


After Every Showing

We'll clean common surfaces. Wipe down the doorknobs, cabinet handles, counter tops, faucet handles, staging items and other areas the visitors may have accidentally touched.

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